Refund

Refund Policy

This store serves customers across Canada with straightforward order, delivery, payment, and support information.

When to contact us

Please contact us within 30 days after delivery if you would like to request a return or exchange. Include the order number, the item concerned, and a short description of the reason for the request. We may ask for photographs when they help us understand the condition or an order problem.

Approval and return arrangements

We review each request against the order details and the condition of the item. Once a return or exchange is approved, we provide a free return method. We do not charge a restocking fee. Please wait for our instructions before sending an item back so that the return can be matched to the correct order.

Damaged, defective, or incorrect orders

If an item arrives damaged or defective, if the wrong item was sent, if something is missing, or if the item is materially different from its description, tell us promptly. We will assess the issue and provide an appropriate solution, which may include a replacement, exchange, refund, or another remedy suitable to the circumstances.

Refund timing

After a refund is approved, we process it within 10 business days to the original payment method. Banks and card issuers commonly need another 5–10 business days to display the credit. The time shown by the bank is outside our control.