Payment

Payment Policy

Orders are charged in Canadian dollars (CAD). The payment methods enabled for the specific order are the methods displayed in checkout before the order is submitted.

Checkout authorization

Before an order is accepted, the selected payment method must receive authorization through the checkout process. If authorization fails, transaction information requires review, or an item cannot be fulfilled, we may place the order on hold or cancel it and communicate the outcome using the contact details provided.

What you will see at checkout

Checkout is the source of truth for the payment methods available to the particular order, currency, and customer context. We do not promise a method that is not displayed and enabled for that checkout. No payment details should be sent to us by email.

Refunds and payment records

Approved refunds are returned to the original payment method. Refund processing is normally completed within 10 business days after approval, while the bank or card issuer may need another 5–10 business days to post the credit. Order and payment records may be retained for support, fraud prevention, accounting, and dispute handling.