Contact Us

Our support team can help with product questions, order status, delivery concerns, returns, exchanges, payment questions, and privacy requests.

How to reach us

Email: support@charlottetilburyluxe.shop
Phone: 416-555-8042
Mailing address: 48 Fox Run Lane, Bradford, Ontario, ON, L3Z 2V1, Canada

When your question concerns an existing order, include the order number and the email used at checkout. For a damaged, defective, incorrect, missing, or not-as-described item, describe the issue and attach useful photographs if available.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).

Response and next steps

We review messages during the stated hours and will explain the next step for the relevant request. Please do not send full payment-card details by email.