Privacy

Privacy Policy

This policy explains how we handle information collected through our website, checkout, customer service, and order fulfilment processes.

Information we receive

Depending on how you use the website, we may receive contact details, delivery information, order details, payment status, messages sent to support, and technical information needed to keep the website secure and functional.

Why we use information

We use information to process and deliver orders, confirm payment, respond to customer questions, manage returns and exchanges, prevent misuse or fraud, maintain account and transaction records, and improve website operation. Payment details are handled through the payment and checkout services presented for the order; we do not need to receive or store your full card number to process an order.

Service providers and retention

Information may be processed by providers that support hosting, checkout, payment, delivery, analytics, security, and customer service. We retain information for as long as reasonably needed for the purposes described here, operational records, dispute handling, and applicable legal or accounting requirements.

Your privacy requests

Subject to applicable Canadian privacy requirements and reasonable verification, you may ask about information we hold, request a correction, or ask about deletion where deletion is appropriate. We will explain any limitation that applies to a request. We do not sell personal information as a standalone product.